San Miguel Mansion Privacy Notice
This privacy notice is delivered in accordance with the provisions of articles 8, 15, 16, 36 and other related and applicable provisions of the Federal Law on Protection of Personal Data Held by Private Parties (“LFPDPPP”).
Identity and principal domicile of the person in charge.
Hotels Mansion San Miguel with address Calle Huertas # 35, Colonia Centro, in San Miguel De Allende, Guanajuato, with c.p. 37700, is responsible for obtaining and processing your personal data obtained due to the hosting relationship you have with us.
For the purposes established in this Privacy Notice, Mansion San Miguel will obtain from you the following personal data: name and surname, date of birth, sex, address, telephone numbers, email and social media address, age range, federal registry of taxpayers (RFC), marital status, occupation, nationality or citizenship, number of license plates of your car; credit card information or payment method, billing information; interests, opinions and hobbies; as well as your IP address and browser type when obtained electronically.
We inform you that Mansion San Miguel does not obtain personal data that are considered by the LFPDPPP as sensitive personal data. We can obtain your credit card information on the occasion of reservations and collection in case you do not make the reservation effective.
Mansion San Miguel obtains or can obtain personal data from you through the following means:
Personally when you provide them to any of our employees, filling out forms when you check-in with us, or at our reception. Also when you answer satisfaction questionnaires and opinion of the service, or when you subscribe to offers and competitions or loyalty programs.
Directly, when you provide them to us by telephone or through electronic means, by filling out the reservation form on our Website www.mansionsanmiguel.com, interacting in our social networks or through cookies or web beacons, or through of e-mail. Also when you answer questionnaires of satisfaction and opinion of the service by electronic means, or when you subscribe to offers and contests by our electronic means.
Indirectly, when you provide your personal data to any of our suppliers, such as travel agencies or third parties that provide us with databases, that support us during the reservation and marketing processes.
A cookie is a data file that is stored on the hard drive of your computer or electronic communications device that you use when browsing our website, which allows you to exchange status information between our site and your browser. The status information may reveal means of session identification, authentication or user preferences, as well as any data stored by the browser regarding the website. On the contrary, a web beacon is a visible or hidden image inserted within our website www.mansionsanmiguel.com or email, which can be used to monitor its behavior in these media. Through these you can obtain information such as the source IP address, browser used, operating system, when the page was accessed, and in the case of email, the association of the data. The data obtained by these means allow us to give you better service on our page. Most web browsers allow you to manage your cookie preferences. You can set your browser to reject cookies or delete certain cookies. In general, you should also be able to manage similar technologies in the same way that you manage cookies - using your browser preferences. The following links show how to adjust the browser settings of commonly used browsers:
Consider that if you choose to block cookies it may affect or prevent the operation of our page and service.
One of the third-party services that we use to track the activity related to the service, e.g., by placing cookies, is Google Analytics. If you do not want Google Analytics to obtain and use information, you can install an opt-out system in your web browser (tools.google.com/dlpage/gaoptout?hl=None).
Obtaining and processing the personal data indicated, is carried out with the necessary purposes:
a) Have a guest record and provide the best possible service and attention.
b) Contact guests when necessary, including completing transactions or providing personalized services, or in cases of emergency.
c) Obtain billing information if required.
d) Achieve a reservation according to your specifications
e) Obtain your credit card information, which will only be used as a guarantee of the reservation, issuing a charge only in case you do not make the reservation effective.
f) Consult you about the quality of our service and understand the specific needs of you, and thus be able to provide a better service.
g) Comply with all mandatory legal provisions for Mansion San Miguel, within the framework of its commercial relationship with you.
h) Comply with the contractual obligations it has entered into with you under the existing business relationship.
i) Protect the interests and rights of Mansion San Miguel, in accordance with legal provisions.
Additionally, we have the following purposes:
a) The creation of a personal profile on our website mansionsanmiguel.com that allows you to obtain notifications in case of special offers, register for our loyalty programs, send electronic postcards, among other additional services.
b) Enroll you in contests, raffles and raffles, including digital ones, which allows us to adapt the promotions and notices that are sent to you, as well as contact the winner.
c) To obtain from you online surveys and satisfaction questionnaires and opinion of the service or website.
d) To send you personalized advertising and for marketing, statistical and commercial prospecting purposes.
You can modify the information for the purposes of the last section at any time to adapt the promotions and notices sent according to the preferences indicated by yourself, modifying the security options on our website www.mansionsanmiguel.com, or updating your personal data in your profile. Also, you can request not to receive advertising through the link that appears in each advertisement that you will receive, to be removed from the list of shipments of the marketing and advertising service. Additionally you can contact our Department of Personal Data and request that your data not be used for the purposes not necessary, according to the procedure in section 5.
Likewise, we inform you that you can register in the Public Registry of Consumers provided for in the Federal Law on Consumer Protection, and in the Public Registry of Users in accordance with the Law of Protection and Defense to the User of Financial Services, in order not to receive publicity. In case you decide to enroll in such records, we will respect your decision.
Transfers of personal data.
Mansion San Miguel may transfer your personal data to third parties for the purposes of the purposes established in this Privacy Notice. The above includes:
Your personal data mentioned above may be communicated to the competent authorities, in accordance with applicable law. These transfers can be national or international.
Mansion San Miguel may transfer all or part of the personal data mentioned to support service providers of the website www.mansionsanmiguel.com, such as Google Analytics, in order to provide data such as your IP address, statistics and analysis service of information on the use of our page. These transfers can be national or international.
You can also send your personal data to providers of the marketing and advertising service for the hosting of information for sending emails and generating advertising.
In accordance with the LFPDPPP, you enjoy the rights of Access, Rectification, Cancellation and Opposition to Treatment, also known as “ARCO Rights”, which are briefly explained below:
- Access: Right to access the personal data we hold about you, as well as to obtain information regarding the conditions in which your data is processed
- Rectification: Right to rectify your personal data in case they are inaccurate or incomplete;
- Cancellation: Right to request that we cancel the personal data we have of you, when you consider that they are not being treated in accordance with the principles and duties established by LFPDPPP and its Regulations.
- Opposition to processing: The right to object to the processing of your personal data, when there is legitimate cause or so that your data is not processed for specific purposes.
The LFPDPPP also grants you the right to revoke the consent previously granted for the processing of your personal data, at any time.
For the purposes of exercising your ARCO rights, to request or revoke your consent previously granted for the treatment and in general, to formulate any doubt or complaint regarding the processing of your personal data or to know if there are other options available (additional to those here established) for you to limit the use or disclosure of your data, please contact our Personal Data Department (“DDP”).
Your requests for cancellation, revocation and opposition to the treatment will be evaluated in the terms established in the LFPDPPP and its origin or inadmissibility will be resolved taking into account the precepts of the LFPDPPP and other obligations that are applicable to Mansion San Miguel (fiscal, commercial, of consumer protection, public safety, health, etc.). In general, please consider that your requests may not be appropriate, in those cases in which the treatment is necessary for the fulfillment of a legal obligation imposed or acquired by Mansion San Miguel.
In all such cases, a simple request must be sent as mentioned above. Our DDP will provide you with (i) the information that will be requested to identify you as well as the documents you will need to send along with your request; (ii) the deadlines within which you will receive an answer about your request; (iii) how to submit your application, including the forms you can use to submit your application, if any, and; (iv) the mode or means in which we will deliver the information to you.
Department of Personal Data ("DDP").
Our DDP can be contacted through the following means:
Mansion Hotel San Miguel, Huertas Street # 35, Colonia Centro, in San Miguel De Allende, Guanajuato with C.P. 37700 and Email: [email protected]
In any case, please include your name and contact information.
Security of your Personal Data
Mansion San Miguel will take the information security measures, both physical, organizational, and technical necessary to prevent the loss, misuse, alteration or illegal disclosure of the information and personal data that you provide us. The third parties to whom we send your personal data will be subject to privacy policies similar to those established herein.
Mansion San Miguel uses on its website www.mansionsanmiguel.com the SSL security lock to protect the information you have provided us, in this sense, the acceptance that you make to our privacy notice will be considered as express authorization of your party for the transfer of said information. You can go to the National Institute of Transparency, Access to Information and Protection of Personal Data (“INAI”), if you believe that your right to personal data protection has been violated.
Mansion San Miguel informs you that if you do not accept our privacy notice, you will not be able to continue with the registration and reservation process in any of our channels.
Modifications to the privacy notice.
Mansion San Miguel reserves the right to make changes or updates to this privacy notice at any time, in order to reflect the entry into force of new regulations or internal policies. These modifications will be available through the following means: visible advertisements in our establishments, website, or by email. In case you do not agree with these modifications, you must send an email to the email indicated above, requesting the cancellation of your personal data, in accordance with the LFPDPPP.
Update date to this privacy notice: August 2019